LinkedIn 싱가포르 한국직원채용
LinkedIn Talent Solutions Support Specia
LinkedIn Talent Solutions Support Specialist - Korean
https://www.linkedin.com/jobs/view/1464653512/?alternateChannel=jymbii&alternateCode=seturl&eBP=NotAvailableFromVoyagerAPI&recommendedFlavor=IN_NETWORK&refId=2b3948a9-0804-4cee-a410-2958b74f1c12&trk=d_flagship3_job_home
Singapore
If you’re looking to be part of the change in the sales industry that is elevating the sales profession and disrupting traditional methods of selling, then check out the following opportunity.
LinkedIn’s Global Customer Operations is looking for a Sales Solutions Support Specialist to provide customer support to our Sales Navigator customers. Sales Navigator is LinkedIn’s Sales Solutions flagship product that connects the world’s buyers and sellers to build strong relationships.
We are looking for a LinkedIn Talent Solution Support Specialist to join our team in delivering an excellent experience for our enterprise customers. In this role, you will be the customer’s main point of contact for LinkedIn product information and support. You will be responsible for effectively resolving and escalating customer issues while also ensuring customers are utilising our solutions and tools to meet their hiring objectives.
Responsibilities
Provide support to LinkedIn’s Talent Solutions customers in Korean and English.
Work within a queue-support model with specific daily targets on the number of customer contacts completed
Analyze and understand clients and their business, answering all product inquiries and questions
Establish effective working relationships with managers and co-workers to ensure excellent information flow and feedback on process, policy and product changes that will affect users
Document all communication with users and accounts accurately and in a timely manner via system tools
Ensure that all issues are escalated appropriately to the correct internal departments and management
On board and train new customers on Talent and Sales Solutions products via phone and webinar.
Basic Qualifications
1+ years of experience in customer support or account management
This role requires native or professional level of
Korean.
Preferred Qualifications
Graduate in any discipline.
Experience working in Internet companies.
Experience in technical and product support/troubleshooting.
Experience analyzing data, trends and client information to identify product or service growth opportunities.
Expert knowledge of MS Office (Outlook, Word, PowerPoint and Excel)
Excellent oral and written communication skills.
